Most small departments start here
Lieutenant
Run order support and full incident history
Includes:
- - Everything in Blackhat (free)
- - Full incident history
- - Mutual aid tracking
- - More Run Order Exceptions
Flat per-department pricing
Fire department software pricing
One flat price for your whole department — no per-seat fees, no quote requests, no surprise invoices. Start free, see your calls flowing, and upgrade when you're ready. Yearly plans save up to 44%.
No card required. No sales people — just support people who get you up and running.
Start free with Blackhat
Paid plans
Captain
Full NERIS (federal incident reporting) and certification
Includes:
- - Everything in Lieutenant
- - NERIS incident reporting
- - Address book management
$222/month or $2,222/year (16.6% savings)
Station Admin
LOSAP (Length of Service Award) tracking, attendance, and kiosk mode
Includes:
- - Everything in Lieutenant
- - Kiosk check-in mode
- - Event attendance tracking
- - Training review
- - Active member status
Kiosk hardware
$999 one-time per kiosk. Works with your existing RFIDs.
Best Value
Chief
Everything — Captain + Station Admin combined at a discount
Includes:
- - Everything in Captain
- - Everything in Station Admin
- - Priority support
Kiosk hardware
$999 one-time per kiosk. Works with your existing RFIDs.
$333/month or $3,333/year (16.6% savings)
Which plan fits your department?
| Your department needs | Pick this plan | Price |
|---|---|---|
| Run orders and basics | Blackhat (free) | $0 |
| Full history, mutual aid | Lieutenant | $33/mo or $222/yr |
| NERIS federal reporting | Captain | $222/mo or $2,222/yr |
| LOSAP, kiosk check-in, attendance | Station Admin | $222/mo or $2,222/yr |
| All of the above | Chief | $333/mo or $3,333/yr |
NERIS reporting is included in Captain and Chief — see the NERIS reporting software page for how submission works.
Every plan includes
The live incident dashboard, run order management, responder tracking, and the member mobile app are part of every tier — including the free one. Paid plans add depth, not gates on the basics.
Setup assistance and training sessions for officers and members are included with every paid plan at no extra charge. There are no setup fees, no per-seat charges, and no long sales cycle — create your department and you're working calls the same day.
Your data stays yours: everything is encrypted in transit and at rest, scoped to your department, and fully exportable if you ever cancel.
Pricing FAQs
Is there really a free plan?
Yes. Blackhat is free forever — run order management, incident reporting, and 31 days of history with 5 admin accounts and 1 kiosk account. No card required.
How does the free 30-day trial work?
Create your department and you're in — no card, no sales calls. Try the platform with your real calls, and if you want NERIS reporting, LOSAP tracking, or kiosk mode after that, upgrade in the app. No sales people — just support people who get you up and running.
Is pricing per seat or per department?
Per department. One flat monthly or yearly price covers your department at that tier — we don't charge per member, per officer, or per login.
Which plans include NERIS reporting?
Captain ($222/month) and Chief ($333/month) include NERIS incident reporting through the official API. See the NERIS page for how enter-once submission works.
Are there setup or onboarding fees?
No. Every paid plan includes setup assistance and training sessions for officers and members. The free Blackhat tier includes self-serve onboarding documentation.
What happens to our data if we cancel?
Your department's data is yours. On cancellation we provide a full export and retain nothing beyond what's required by law.