Terms of Service

1. Who we are and what you're agreeing to

FireOps1 is operated by Signal 30, LLC ("Signal30," "we," "us"). These Terms of Service (the "Terms") are a binding agreement between Signal30 and the fire department, fire district, company, or other organization that registers for or uses FireOps1 (the "Department" or "Customer"), as well as each individual person who uses the Service ("you").

By creating an account, checking a box indicating acceptance, or using the Service, you agree to these Terms, our Privacy Policy, and our Refund Policy, which are part of these Terms. If you are accepting on behalf of a Department, you represent that you have authority to bind that Department. If you do not agree, do not use the Service.

2. The Service

"Service" means the FireOps1 software platform — including the web application, member mobile applications, station kiosk mode, dispatcher tools, and related add-on modules such as VERIFI and PROBIE — together with any kiosk hardware we sell and any support we provide. Features vary by subscription plan; current plans and pricing are listed on our pricing page.

3. FireOps1 is not a dispatch or life-safety system

Please read this section carefully. FireOps1 is an operational and administrative tool that supplements — and never replaces — your Department's primary dispatch, alerting, and emergency-communication systems.

THE SERVICE, INCLUDING ANY CALL, INCIDENT, OR DISPATCH NOTIFICATION FEATURE, IS PROVIDED AS A SUPPLEMENTAL CONVENIENCE ONLY. IT IS NOT AN EMERGENCY COMMUNICATIONS SYSTEM, IS NOT A SUBSTITUTE FOR PRIMARY DISPATCH, PAGING, RADIO, OR STATION ALERTING, AND IS NOT A LIFE-SAFETY SYSTEM. SIGNAL30 DOES NOT GUARANTEE THAT ANY NOTIFICATION WILL BE DELIVERED, OR DELIVERED ON TIME. Delivery depends on systems outside our control, including cellular carriers, internet providers, push-notification services, device settings, and your CAD or dispatch provider.

The Department agrees to maintain and follow its primary dispatch and alerting procedures at all times, and to instruct its members not to rely on the Service as their sole means of receiving emergency notifications.

4. Accounts and eligibility

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding credentials (including kiosk PINs and FOBs) and for activity under your account. Tell us promptly at support@FireOps1.com if you suspect unauthorized use.
• Department administrator accounts must be created by adults authorized by the Department. Junior or cadet members under 18 may use member features only where the Department has obtained any authorization or parental consent its policies or applicable law require.
• The Service is intended for use in the United States.

5. Subscriptions, free trial, and billing

Free trial. New Departments receive a 30-day free trial. No payment card is required to start, and you will not be charged during the trial. When the trial ends, your Department can purchase a subscription or continue on the free tier with reduced features.

Fees. Paid subscriptions are billed in advance, monthly or annually, at the prices shown at purchase, and renew automatically for successive periods of the same length until canceled. You authorize our payment processor to charge your payment method on each renewal. Fees are exclusive of any applicable taxes, which are your responsibility unless you provide a valid exemption certificate.

Cancellation. You may cancel at any time, effective at the end of the current billing period. You keep access through the period you've paid for.

Price changes. We may change prices with at least 30 days' notice; changes take effect at your next renewal.

Refunds. Except as stated in our Refund Policy or required by law, all fees are non-refundable.

6. Your Department's data

"Customer Data" means the data the Department and its members submit to the Service — rosters, attendance and LOSAP records, incident and run data, training records, documents, inventory, and data received from the Department's CAD or dispatch provider.

• You own it. The Department owns its Customer Data. You grant Signal30 a license to host, process, transmit, and display Customer Data as needed to provide, secure, support, and improve the Service.
• You can export it. The Department can export its records at any time while the account is active, and for 60 days after a paid subscription ends.
• We delete it. Following that export window, we will delete Customer Data within 90 days, except copies in routine backups (which age out) or records we must keep by law.
• Aggregate data. We may use de-identified, aggregated data that does not identify the Department or any person to operate and improve the Service.
• Accuracy. The Department is responsible for the accuracy and lawfulness of the Customer Data it submits, including having the right to submit its members' information.

No medical records. The Service is not designed for, and must not be used to store, patient care records or other protected health information. Signal30 is not a HIPAA business associate.

7. Acceptable use

You agree not to:

• use the Service unlawfully, or to store or transmit content that is unlawful or infringes others' rights;
• probe, scan, or breach the Service's security, or access data or accounts you are not authorized to access;
• interfere with the Service's operation or other customers' use of it;
• copy, resell, sublicense, or provide the Service to third parties outside your Department, or build a competing product from it;
• reverse engineer the Service except where the law permits it despite this restriction.

8. Third-party services and integrations

The Service interoperates with systems we do not control — including CAD and dispatch providers, cellular and internet carriers, push-notification services, and app stores. Enabling an integration (for example, a CAD feed) is the Department's instruction to exchange data with that provider, and the Department is responsible for having the necessary rights and approvals from it. Signal30 is not responsible for third-party services, their availability, or their data.

9. Kiosk hardware

Kiosk hardware is sold for a one-time fee. If a unit arrives defective, we will replace it as described in the Refund Policy. Otherwise hardware is provided as is, and title and risk of loss pass to the Department on delivery.

10. Intellectual property

Signal30 owns the Service, including all software, designs, and content other than Customer Data. We grant the Department a limited, non-exclusive, non-transferable right to use the Service during its subscription for its internal operations. If you send us feedback or suggestions, we may use them without obligation to you.

11. Privacy

Our Privacy Policy describes what we collect and how we handle it, including our role in processing member data on the Department's behalf.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SIGNAL30 DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY NOTIFICATION WILL BE DELIVERED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) SIGNAL30 WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THEIR POSSIBILITY; (B) SIGNAL30 WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THE FAILURE, DELAY, OR NON-DELIVERY OF ANY NOTIFICATION OR FROM RELIANCE ON THE SERVICE FOR EMERGENCY DISPATCH, ALERTING, OR RESPONSE, AS DESCRIBED IN SECTION 3; AND (C) SIGNAL30'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES THE DEPARTMENT PAID TO SIGNAL30 IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF THE DEPARTMENT HAS PAID NO FEES).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; in that case, our liability is limited to the greatest extent the law allows. Each provision of Sections 12 and 13 allocates risk between the parties and is a basis of the bargain, and applies even if a remedy fails of its essential purpose.

14. Indemnification

To the extent permitted by applicable law, the Department will defend and indemnify Signal30 against third-party claims arising from the Department's Customer Data, its violation of these Terms, or its use of the Service in violation of law — including any claim arising from reliance on the Service contrary to Section 3. This obligation applies to public agencies only to the extent allowed by the laws that govern them.

15. Public agency customers

Many of our customers are municipal fire departments and fire districts. If applicable law prohibits your agency from accepting any provision of these Terms (such as indemnification, governing law, or venue), that provision applies to your agency only to the maximum extent permitted, and the rest of these Terms remain in effect. If your agency requires a countersigned agreement, purchase order, vendor registration, or its own procurement terms, contact support@FireOps1.com — we're used to it.

16. Term, suspension, and termination

These Terms apply while you use the Service. Either party may terminate if the other materially breaches and does not cure within 30 days of notice. We may suspend or terminate access for non-payment, for a security risk, or for use that violates Section 3 or 7 — using suspension as a last resort and, where practical, with advance notice. Sections 6 (data export and deletion), 10, and 12 through 19 survive termination.

17. Changes to the Service or these Terms

We improve the Service continually and may add, change, or retire features; we will not materially reduce the core functionality of a paid plan during a period you have paid for. We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-app notice, and the change takes effect at your next renewal or, for free accounts, 30 days after notice. The "Effective" date above always reflects the current version. Continued use after a change takes effect constitutes acceptance.

18. Governing law and disputes

Before filing any claim, you agree to contact us at support@FireOps1.com and give us 30 days to try to resolve the dispute informally — most issues are fixable at this stage.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules, and any dispute not resolved informally will be brought exclusively in the state or federal courts located in the State of New York. Each party consents to that jurisdiction and venue. This section does not limit a public agency's rights under laws that fix governing law or venue for that agency.

19. General

• Entire agreement. These Terms (with the policies they incorporate and any order form or written agreement signed by both parties, which controls over these Terms if they conflict) are the entire agreement about the Service.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier, internet, or utility failures and natural disasters. This does not excuse payment obligations.
• Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets.
• Severability; waiver. If a provision is unenforceable, the rest remain in effect. Not enforcing a provision is not a waiver of it.
• Notices. We may send notices to the email addresses on your account; send legal notices to us at support@FireOps1.com.
• Relationship. The parties are independent contractors.

20. Contact

Questions about these Terms: support@FireOps1.com.